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My student can't log in

Follow these steps to get your student logged in!

Abby avatar
Written by Abby
Updated over 10 months ago

Your student can't log in and not sure how to fix it? Follow these steps:

  • Double-check that they are typing in the exact username and password that you have on your account. View the student's profile to double-check that there are no typos in the username (triple-check, this is the issue 99% of the time๐Ÿ˜‰)

  • Usernames and passwords are CASE SENSITIVE, so double check that too.

  • Typing in the correct username but still getting an error message? That means that there is a typo in the password! Reset the password, and your student will be good to go :)

Check out My student forgot their password to learn more.

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